Refund policy

At Mevoli, we truly value every customer and always aim to provide a smooth and satisfactory shopping experience. To ensure that every return, replacement, and refund request is handled fairly and transparently, we request you to kindly go through the policy below before placing your order.

1. Return & Replacement Window (48 Hours)

We provide a 48-hour return/replacement window, starting from the time your order is delivered.

If you receive a damaged, defective, incorrect, or missing item, please inform our support team within 48 hours of delivery so that we can review and assist you with your concern.

Please note that requests raised after the 48-hour period may not be eligible for a return, replacement, or refund.

2. Unboxing Video Requirement

To help us review claims for damaged, defective, missing, or incorrect products fairly, a clear unboxing video is required.

The video should:

• Show the parcel in its original sealed condition.

• Clearly show the label on the parcel.

• Show the complete opening and inspection of the product in one continuous recording, without cuts or edits.

The unboxing video helps us verify the issue accurately and provide the appropriate resolution. Therefore, claims without a clear unboxing video may not be eligible for return or replacement.

3. Items Not Eligible for Return or Refund

The following cases are not eligible for return or refund:

• Electronic Items: Electronic products are non-returnable and non-refundable under any circumstances, including cases involving damage or defects.

• Products damaged due to improper use, mishandling, or insufficient care by the customer.

• Products returned without their original packaging, tags, accessories, or invoice.

4. Color & Appearance

We make every effort to display our products as accurately as possible. However, slight differences in color or shade may sometimes occur due to photography lighting or individual screen display settings.

For this reason, minor color or appearance variations may not qualify for a return or refund

5. How to Raise a Return or Replacement Request

If your product meets the eligibility conditions mentioned above, please contact us within 48 hours of delivery.

You can reach us through:

Email: teammevoli@gmail.com

Call / WhatsApp: +91 8950632129

While contacting us, please share:

• Your Order ID

• A brief description of the issue

• Your clear and complete unboxing video

Our team will review your request and unboxing video according to the rules and conditions outlined in our Return/Replacement Policy. If your request meets all the applicable requirements of our policy, your claim will be accepted and the next steps in the process will be initiated.

Our Commitment to Genuine Customers

At Mevoli, we are always committed to supporting our loyal and genuine customers and resolving genuine concerns fairly and responsibly.

We kindly request customers to provide accurate information and genuine evidence while raising a claim. Any attempt involving false claims, manipulated evidence, misuse of the return/refund process, or fraudulent activity may not be eligible for support or resolution.

Our goal is to ensure that genuine customers receive the assistance they deserve while maintaining a fair and secure experience for everyone.